Cancellations and Returns

You have the right to cancel your order at any time up to 14 working days starting the day after delivery or collection for credit or refund. Please note that you have a duty of care while the goods are in your possession, we will only accept goods unopened, unused, uninstalled and undamaged packaging, if the item is unpack we reserve the rights to charge for loss of resale, the item must be returned by yourself or we will charge for collection.

1.  

   You must notify us of your intention to return the goods within 14 working days from the date of delivery or collection by emailing [email protected]
   The following procedure applies:
   If the order was placed in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service.
   If the order was placed online or over the telephone but collected in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service.

   If order online we will be happy to arrange collection of the item but this will be at your expense to cover transportation costs to your area.

For orders placed in-store, an administration/handling fee of 25% of the price of the goods along with the cost of delivery (where applicable) will be charged to you if goods have been ordered and arrived in store or to your home. This pays for repackaging and restocking. If cancelling when goods have not been ordered then there will be an administration charge of 6%